The following terms and conditions govern the use of this website https://www.odileandodette.co.uk/ (the "Site") and by accessing this Site and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions then you may not use or access this Site.

If you do have questions about these terms and conditions before you place an order then please contact us by email at sales@odileandodette.co.uk, or by phone at 01803 834 251.

Definitions

1. Personal Information — means the details provided by you on registration
2. We/us/our — means Dartmouth Trading Company Limited, registered office 4 The Quay, Dartmouth, Devon, TQ6 9PS, England. Registered in England. Company registration number 03724384. VAT registration number 730448841.
3. You — means a user of this Site
4. Product — means a product for sale on the Site
5. United Kingdom — means England, Wales, Scotland, Northern Ireland and the Channel Islands

Use of the Site

You are provided with access to the Site under the terms and conditions set out herewith; and any orders placed must be placed by you in accordance with these terms and conditions.

You warrant that Personal Information you enter upon registration as a customer is complete, current and correct. Specifically, you agree not to impersonate any other person or entity, use a pseudonym, or use a false name or a name that you are not authorised to use.

We reserve the right to withdraw, turn off or otherwise alter the Site with or without notice. You agree that we are not liable to you or any other third party for such changes.

We reserve the right to change terms and conditions from time to time. Your continued use of the Site constitutes agreement with the changed terms and conditions. You are responsible to check from time to time whether terms and conditions have changed. If you do not agree to any change then you must immediately stop using this Site.

Ordering, Cancelling and Returning Merchandise

Ordering

We will take all reasonable steps to keep the details of your order and payment secure, but in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a 3rd party obtains unauthorised access to order or payment details.

When you place an order on this Site a contract is created between you and us as follows:

1. You place an order by clicking a submit-and-pay button at the end of the checkout process.
2. Our Site requires software that is compatible with and supports Javascript. Alternatively, you may call 01803 834 251 to place an order by telephone. Standard rates apply.
3. We may acknowledge your order as soon as you place it. This acknowledgement does not constitute an acceptance of your order.
4. We accept your order upon dispatch to you of the Product or Products that you have ordered, unless we have notified you that we do not accept your order, or you have cancelled your order in accordance with these terms and conditions.

The contract's language is English and shall be governed by the laws of England.

Cancelling

You are entitled to cancel your contract with us within 14 days of receiving the goods or services that you have ordered.

Your right to cancellation does not apply to a Product that is expressly made according to your specification, for example, by personalising it. This does not affect your statutory rights if a Product is faulty, incorrectly described or otherwise not fit for purpose.

If you wish to cancel your contract then you have to inform us in writing. You must include your name, address and order details. You can cancel by email at sales@odileandodette.co.uk, by phone at 01803 834 251 or by writing to us at:

If you wish to cancel your contract then you have to return the Product at your cost within 14 days of such a cancellation. We will refund to you what you have paid within 14 days of receiving the Product from you. This refund includes delivery costs if such costs were charged, however, we only refund the cost of the least expensive method of delivery. Any refund is processed by the method that you used to pay, unless we agree with you an alternative method.

We may decide to deduct from the refund an amount if a Product has diminished in value or is otherwise damaged due to handling beyond necessity.

Returning

If you have changed your mind then you can return your Product — unused and in original condition — within the time period stipulated by applicable law, which is 14 days. We will refund to you what you have paid within 14 days of receiving the Product from you. This refund includes delivery costs if such costs were charged, however, we only refund the cost of the least expensive method of delivery. Any refund is processed by the method that you used to pay, unless we agree with you an alternative method.

If you would like to return your Product because it has developed a fault then you can do so within 30 days of receiving it, and we exchange or refund it, as you require.

After 30 days, we offer a repair or replacement in accordance with applicable law.

Privacy Notice

Data Collection

We may collect and store personal information, for example, but not limited to, first and last name, shipping and billing address, payment information, credit card information, telephone numbers, MAC address and IP address.

We may collect and store information about how you interact with the Site including, but not limited to, the internet browser, operating system and end user device you use.

Data Use

We may use and process personal data to conduct our business and pursue legitimate interests, for example:

1. improving our services;
2. to respond to customer requests, desires and preferences;
3. measuring effectiveness of our marketing campaigns, or devising new ones;
4. provisioning new merchandise;
5. discovering behavioural trends while using our site.

Openness

We do not share personal information with third parties unless:

1. applicable law requires us to do so;
2. we have instructed a third party to act on our behalf;
3. we plan to merge/re-organise with a third party.

We transmit and process your personal data outside of the United Kingdom, as well as inside.

Except as expressly set out in this Privacy Notice, we will not disclose any of your personal information without your permission.

Data Security

The Site uses standard, commercially available encryption technology to protected your personal data from unauthorised or inappropriate access.

Although we aim to maintain a level of security we cannot guarantee complete security of personal information when transmitted from you to the Site or from the Site to you. Additionally, we cannot guarantee complete security of personal information when stored at the Site.

Data Retention

When we process personal data for Site registration we do this for as long as you are an active user of the Site and a business reason, otherwise legitimate interest or a legal requirement exists.

When we process personal data for markting purposes we do this until you ask us to stop, and for a brief period afterward to implement your request.

Personal Data Contact

You have the right to request the personal data that we hold about you, free of charge in most cases. You have the right to have personal data corrected when it is incorrect, out of date or incomplete. You have the right to have your personal data deleted, in specific circumstances. You have the right to tell us to stop collecting personal data, in specific circumstances. You have the right to tell us to stop using personal data for direct marketing, for example, by unsubscribing from our newsletter.

For any queries you may have, and to exercise your rights, please contact us at sales@odileandodette.co.uk or write to us at:

We are respecting and protecting your privacy and personal data and this is important to us.

Intellectual Property

You acknowledge and agree that all copyright, trademarks and all other intellectual property in material and content on this Site is vested in us or licensors at all times.

You are only permitted to use material and content as expressly authorised by us or licensors.

Compliance with Laws

You are only permitted to use this Site for lawful purposes and in a lawful manner.

Limitation of Liability

We make no warranties, whether express or implied, as to the accuracy of this Site. The Site is provided on an as-is and as-available basis without any representation or endorsement made. We make no warranties of any kind in relation to a transaction on or through the Site, whether express or implied, including, but not limited to, non-infringment, security, correctness and completeness.

We disclaim to the fullest extent possible by applicable law any and all warranties of any kind relating to the Products on the Site. Your statutory rights as a consumer are not affected.

Safety

You acknowledge that our jewellery should not be worn by infants and children under the age of three as small parts may result in a choking hazard, that babies and toddlers should not be left unattended wearing any jewellery, that jewellery should not be given to babies or very young children to play with, and that jewellery should never be worn overnight.

Entire Agreement

These conditions govern our relationship with you. Any changes to these conditions must be in writing, and agreed to by both parties. When you agree then you confirm that you have not relied on any representation save insofar as the same has been made expressly a term in these conditions. You agree that you shall have no remedy in respect of any representation. Your statutory rights are not affected by these terms and conditions.

Law

The terms and conditions shall be governed by the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.

Contact

Please contact us with any questions, suggestions or other comments you may have.

Registered in England. Company registration number 03724384. VAT registration number 730448841.

The version of this document is 94.